We had a great time here, a group of 3 friends and I..although the service was good, (we had to keep on them to be able to use the kayaks and had to light the fire pit ourselves) they were very friendly, and did get us all the hot water we asked for our teas throughout our stay. We were the only ones there practically..so we had all the amenities to ourselves! I would definitely go back!

I AM FORMALLY MAKING A COMPLAINT TO ALL TRAVEL SITES ABOUT THIS PLACE

Disgusting dirty. Staff completely unhelpful (had to fix our room TV myself b/c staff went home at 5pm), our room was in the basement b/c of dog, we were beside all staff quarters and smelled like ethic food and burnt rice, completely hideous and outdated ‘motel’ … not a resort at all - we went to Deerhurst Resort everyday to eat and enjoyed the facilities there as Hidden Valley had a poor onsite restaurant, a ping pong table for ‘kids’, the carpets/couches were disgusting and stained, the staff reprimanded me for using a third party to purchase package even though we paid more that what the hotel was actually charging. I had to pay extra for dog and ‘resort fee of 30$ /day!’ that basically covered using the pool (that was so heavily chlorinated and gross) which should already be part of the ‘resort’. We didn’t have our room cleaned b/c of dog but when asked for two extra towel was given a look of annoyance from staff, our TV did not work half the time, the bathroom was dated and there was hair in tub and around toilet floor and no working fan, hotel was an awful experience and we hated it tremendously- I will never buy another travelzoo after this experience as it was grossly dishonest and grossly over priced. We couldn’t wait to leave

Nothing , paid for breakfast in the morning and it was buffet. That was very cold. I have used travel zoo with my husband in the past many times and have never experienced this especially when this was a gift for my daughter to go away for her birthday.

Was given the least desirable room as staff indicated because it was a travel zoo voucher as staff describe the room I was in as the least desirable based on the price I purchased from travel zoo voucher. What a great deal. We never go again and in the future. the photographs that showed on Travelzoo were misleading and not the view of the room. Pictures showed balcony with Hillside. But staff indicated I got a view of front entrance to parking lot . No balcony, TV didn’t work in room was very outdated with multiple different paint colours on trim and walls. When discuss this with staff at front desk, they inform me travel zoo vouchers are given again the less desirable rooms and you cannot upgrade when suggested by me that I would pay the difference basically inform me the rooms are blocked and cannot be changed