Membership: Customer Support & FAQs

What does a Travelzoo membership include?

A Travelzoo membership is your key to unlocking exclusive travel deals that are meticulously negotiated and curated just for our community of travel enthusiasts. While signing up gets you preview access to our Top 20® newsletter, this is a limited view, as only members have access to all our outstanding offers and the privilege to book them, which range from luxury getaways to budget-friendly adventures in hotels, cruises, flights, and more. Membership doesn’t just open the door to booking; it also brings you special offers that are exclusively shared with our club members, ensuring you travel more for less. Plus, you gain direct access to our top-tier customer service for any inquiries or assistance. Join us and be part of a club where exclusive deals make exceptional travel experiences everyday realities.

How much does a Travelzoo membership cost?

The annual membership fee is $40, unlocking a year of exclusive deals and benefits.

Can I try Travelzoo before committing to a membership?

Yes, you can now get a taste of Travelzoo's offerings without immediate commitment! Sign up to receive our Top 20® newsletter for a preview of our exclusive travel and entertainment deals. If you decide that you want to book one of these incredible offers, or if you wish to access all our outstanding offers and benefits, you can then choose to become a member. This way, you get to experience the quality and value of some our deals firsthand before making any decisions. Dive into the world of Travelzoo with no strings attached and discover why our members rave about the opportunities and savings at their fingertips.

What happens if I am not happy with the membership?

We understand the importance of trust in choosing a membership that promises not just savings, but unforgettable experiences. That is why we offer a straightforward, Satisfaction Guarantee. If, within the first 14 days of your membership, you find that you are not completely satisfied with the services provided, we encourage you to reach out to our customer support team. We will do everything we can to address your concerns. However, if you still feel that the membership is not right for you, we will offer a full refund of your membership fee. To request a refund, simply contact our customer support with your membership details and a brief explanation of your dissatisfaction, and we will process your refund promptly.

How can I cancel my membership?

You can cancel the auto-renewal of your membership in My Account online or by contacting our customer service. The membership will then expire at the end of your 12-month membership period. Once you have paid, assuming you have not requested a refund, you will continue to have access to all the benefits of the club until the end of the membership term.

How does my membership renew?

Automatically each year, with the option to cancel auto-renewal by adjusting your account settings or contacting customer service.

What happens to my voucher purchase and hotel booking if I don’t renew my membership?

All vouchers and hotel bookings purchased through Travelzoo will still be active. Both will remain subject to the policies you agreed to at the time of your purchase. To view your purchases, simply log into My Account online and select purchases.

What types of deals can I expect?

We offer a wide range of high quality, exclusive offers for your travel and entertainment needs, including high-end hotel stays, cruises, flights, vacation packages, dining, entertainment and other local activities globally. Our team of deal experts spend hours negotiating and researching our offers to ensure that they meet our rigorous quality standards. We would not publish a deal that we would not book ourselves.

How often are new deals posted?

Our weekly Top 20® goes live every Wednesday morning. However, we frequently update our site with new deals throughout the week. For the most exceptional offers, we will directly alert you via email, ensuring you never miss out and are the first to know (as some can sell out quickly!).

How does Travelzoo ensure the quality of its deals?

Our team of deal experts, as well as our unique Test Booking Center®, rigorously research and check every single deal that we offer. We thoroughly vet our deals by checking prices, availability, reviews, competitor prices, and perks and will only recommend a deal that clearly beats everything else in the market.

Are the prices advertised on Travelzoo real?

Yes, the prices you see on Travelzoo are real, even though some deals might seem too good to be true. We pride ourselves on transparency and collaborate directly with our partners to secure exclusive rates for our members. All it takes from your side is a bit of flexibility regarding travel dates or destinations, and you can indeed catch your next trip with amazing savings.

What payment method can I use?

We accept all major credit cards.

Does Travelzoo have offers for families?

We frequently feature family-friendly deals, but we focus on offers suitable for two adults or groups of adults. We strive to include diverse options when available and recommend reviewing deal details for family suitability.

Do you offer family or household memberships?

Memberships are currently individual. However, you may choose to have only one membership account per family or household. That membership can be used to purchase Club Offers that you enjoy together. However, we recommend that all family members keep their Top 20® subscriptions under their individual emails. You can still view most offers. To purchase Club Offers, you need to use the paid membership account.

Does Travelzoo have offers for solo travelers?

Many of our hotel deals are based on double room occupancy, meaning solo travelers would pay the same price as two adults. However, we are always on the lookout for special deals that cater specifically to solo travelers, such as single occupancy rates with better value or packages designed for solo adventures. When these specific options are available, we make sure to highlight them for our solo travelers.

Why do I have to pay a membership fee when you already receive a commission from travel agencies and hotels?

At Travelzoo, our commitment has always been to our members first, ensuring they have access to high-quality travel opportunities at outstanding prices. Traditionally, we've received a fixed fee or commission for promoting deals, but every deal is meticulously evaluated against our strict criteria for quality and value—only the best offers make the cut. Charging a membership fee supports our goal of enhancing our independence and objectivity, allowing us to focus even more on the needs and interests of our members rather than advertisers. We are able to negotiate more exclusive offers with luxury hotels and travel companies that either want a closed user group or where we do not make any commissions and can then pass those savings onto you. This shift is part of our vision to strengthen the relationship we have with you, our members, and to ultimately provide even better discounts and exclusive offers. By investing in a membership, you're not just buying access to deals; you're supporting a platform that prioritizes your travel experience above all, ensuring that we can continue to negotiate the best possible opportunities on your behalf.

What is the Travelzoo Weekly Dream GiveAWAY?

Once a week a Travelzoo member will win a free trip. This “GiveAWAY” is available to current Travelzoo members. It runs through – December 31, 2024. To learn more, please review the official rules here: GiveAWAY Official Rules.

How does the airport lounge access for delayed flight work?

If your registered flight is delayed by an hour or more, you will receive complimentary access to more than 1600 airport lounges worldwide, where you and 3 registered travel companions can relax in comfort while waiting for your flight. There is no limit to the number of flights that you may register, but you must be a Travelzoo Member at the time of departure.  In the event of a qualifying flight delay announcement, you will automatically receive an email and/or SMS with your complimentary airport lounge access vouchers. Visit Lounge Access for more information.