Secure your travel dates now and, if you need to cancel your booking, you can do so 24 hours prior to check-in without fees.
Why We Love This Deal
Stay in the heart of Burlington and save up to 65% on regular public rates. You'll score free self-parking and skip the nightly destination fee with this offer.
The newly rebranded Hotel Champlain (part of Hilton's Curio Collection) is an ideal home base. It boasts a prime location just steps from Lake Champlain. And it's walkable to the boutiques, restaurants and nightlife on Church Street.
What's Included
Stay in a City View King or Two Queen Room for $109–$149 per night through June
Upgrade to a Lake View Room for +$25 per night
Travelzoo member perks:
Complimentary self-parking for one standard-size vehicle (non-member cost is $16 plus tax, per day)
Waived destination fee (non-members pay $25 per night); this covers standard Wi-Fi, a $10 voucher to use at Lily May's, access to beverage pantries (available on each floor) and more
What You Need to Know
Cancellation Policy: Cancellations must be made prior to 3 p.m. local time, 24 hours before arrival
Prices based on up to 2 guests, including children, sharing a king room; and up to 4 guests, including children, sharing a two-queen room
Children 18 and under stay free of charge when using existing hotel bedding
Self-parking is included with this offer; and valet parking is $30 plus tax, per day
Dog-friendly; additional fees apply
For more details, see Policies and Amenities sections
Check-in:
Standard Time is 4pm. Minimum age required to check in: 21.
Checkout:
Standard Time is 11am.
Children and additional guests:
Children 18 and under stay free of charge when using existing bedding. Crib/Pack 'n Play not available. Extra bedding available upon request: free of charge.
Rates are based on up to 2 guests, including children, in king rooms; and up to 4 guests, including children in two-queen rooms.
Pets:
If you require a pet-friendly room, please contact the hotel directly before you travel. Maximum weight: 75 pounds.
Dogs are allowed on request and will be charged at US$50 plus tax, per dog, per stay.
Fees:
Valet service fee: $30 plus tax per day. Self-parking fee for oversized vehicle: $75 plus tax per night. Parking fees include in-and-out privileges.
When booking the “Travelzoo Deal,” Travelzoo members are eligible for:
Complimentary self-parking for 1 standard-size vehicle
Waived nightly destination fee
The destination fee covers:
Standard Wi-Fi
A US$10 voucher to breakfast-and-lunch restaurant Lily May's
Access to beverage pantries available on each floor
Fitness center access
On-property outdoor gear program
Valet parking for oversized vehicles available for an additional fee. Contact the hotel directly for details.
Rates may vary by date, are subject to availability and are not guaranteed until your purchase is complete.
The room rates listed are for double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. Travelzoo is not responsible for any inaccuracies in the photos.
*Unless otherwise stated, Travelzoo-exclusive extras are valid once per stay (based on two adults sharing). Value is an estimate based on double occupancy. Extras are only included with Member Rates and may not be available on all dates. Extras are non-transferable and have no cash value. Total value may vary depending on time of booking and availability. When included, breakfast may be limited to 2 guests per stay subject to hotel’s discretion. Other restrictions may apply; see our T&Cs for details.
Please note: Some amenities and services may not be available in all rooms or may incur an additional charge. All prices stated have been verified at the time of publication and may vary at the discretion of the hotel.
It's a lovely place to stay. We loved all parts of it. The only downside was the receptionist didn't tell me that I had to ask for the discount tickets to things. I just thought I could show my card or something and it would be fine. So, instead of a free ECHO museum, we had to pay. When I mentioned it later I was told you have to ask for the vouchers. I suggested that they needed to say that and then I would have known.
PennyMay 15, 2025South Edmeston, NY, USA
Enjoyed Most
The hotel was just a,short walk to the waterfront very refreshing walk. Church Street was in walking distance too no need to drive.. My room was. Very comfortable and relaxing. Visited Shelburne Museum only 7 miles away great
experience. Much more to see and do nearby.
JeannetteMay 15, 2025Waterford, CT, USA
Enjoyed Most
The hotel is located up the hill with a beautiful view of Lake Champlain. The outdoor sitting areas are wonderful with several options.
PaulMay 15, 2025Cohoes, NY, USA
Enjoyed Most
My husband and I have stayed at this hotel many times in the past. We love the location and really enjoy being able to see the lake from our room.
Other Comments
We really were happily impressed with the renovations particularly in the mezzanine area. A beautiful spot to relax.
anneMay 12, 2025Delray Beach, FL, USA
Enjoyed Most
Very nice. Great restaurant/bar. Several lights in room had burned out light bulbs- they should check that. Room near elevator was loud. But overall comfortable and very nice accommodation. Love the mezzanine.
KellyMay 11, 2025Panorama, NY, USA
Enjoyed Most
Tuesday-Friday stay was fantastic. Fantastic onsite fitness center, great internet service in all hotel spaces, and excellent room amenities (bed is very comfortable).
JenniferMay 10, 2025Asbury Park, NJ, USA
Enjoyed Most
Clean hotel, overlooks Lake Champlain so its a beautiful view - should have probably purchased the "lake view" vs "city view".
BurboMay 08, 2025Westwood, MA, USA
Enjoyed Most
Lovely hotel with a great view of the lake.
PatriciaMay 05, 2025Endicott, NY, USA
Enjoyed Most
Our first time in Burlington and at this hotel. Loved the city and hotel….perfect walking distance to the downtown area.
RonMay 02, 2025Raymond, ME, USA
Enjoyed Most
They gave us a voucher for breakfast which was good! The view of the lake was amazing! Parking was easy!
Other Comments
We asked for an early check in because we had a 5:00 appointment and asked the hotel to call us if possible. Never received a call so we went to check in at the 4:00 scheduled time and they told us our room was still not available. We waited another 40 minutes before we could get in to our room. The rooms definitely need updating!
ElizabethMay 01, 2025Beverly, MA, USA
Enjoyed Most
PRO: Location, location, location. Great location with a view of Lake Champlain and the Adirondack Mountains beyond. Walking distance to restaurants, the waterfront park and a great brewery.
CONS: An older building from 1976 with smallish rooms, basic ammenities, and some dated furnishings. With a Travelzoo discount and waived destination and parking fees, this is a pleasant stay. But I would never pay their regular rates to stay here.
Jan-MarieApr 29, 2025Newcomb, NY, USA
Enjoyed Most
We had a wonderful experience during our stay, and a huge part of that was thanks to Annika and Ella at the front desk. From the moment we arrived, they made our check-in process incredibly smooth and welcoming. Both were friendly, professional, and went above and beyond to make sure we felt comfortable.
They answered all of our questions and made sure every need was attended to without hesitation. They truly set the tone for our entire stay!
Other Comments
Highly recommend this hotel, and a big shoutout to Annika and Ella for making it such a positive experience!
JenniferApr 23, 2025Methuen, MA, USA
Enjoyed Most
Everything was fine except the room smelled bad, like a dog had been in it and they hadn't cleaned it well.
JacquelineApr 22, 2025Westport, NY, USA
Enjoyed Most
Great location, right across from the lake. Nice hotel. Ella checked me in and she was wonderful and very knowledgeable. Definitely recommend the hotel.
mariaApr 16, 2025Cumberland, RI, USA
Enjoyed Most
Good
Other Comments
The elevators need replacement they are too slow and cranky.
AxelMar 27, 2025East Providence, RI, USA
Enjoyed Most
The hotel lobby and mezzanine were very pretty and nice areas to congregate. We also like Lilie Mae's for breakfast and appreciated the vouchers for breakfast. Parking was convenient and we liked that we could self-park.
Other Comments
Upon check in, we were sent to a room with a Do Not Disturb sign on the door. Assuming the front desk knew which rooms were occupied, we used our key to open the door and found someone sleeping in the bed. We went back to the front desk to inform them and the second room they sent us to was right next to the very loud elevator. Upon requesting another room, we were told there were no other rooms available. I requested an upgrade for the inconveniences that were not our fault, and finally received an updated, clean room further from the elevator. We were uncomfortable throughout our stay that we would be the next ones that an unsuspecting guest would enter our room.
That night, we requested pillows to be sent to the room. After waiting 45 minutes, we called to check in on them because they had not arrived. After an additional few minutes, we did finally receive the pillows from housekeeping.
Additionally, the morning of our second day, we turned on the shower to find there was no hot water. After troubleshooting this several times, we called the front desk to be told this was a hotel-wide issue. There were no further updates, and we were left to see if the hot water would return when it worked for us. Thankfully, it was back the next day for a morning shower.
Overall, I did not find this hotel deserving of the Curio level for Hilton. The bathrooms were exceptionally small and I found service to be lacking.
MariaMar 24, 2025Pepperell, MA, USA
Enjoyed Most
We had a problem with the sink faucet spilling water to the floor, but I notified them after and they said they would take care of it.
Other Comments
Loved the cafe, convenient and comfortable. Decent options and the Vermont Coffee is our preferred coffee at home!
DebMar 19, 2025Framingham, MA, USA
Enjoyed Most
Had a great stay. The views of Lake Champlain and the Adirondacks on the other side were great. Should have booked a lakeview room.
IanMar 17, 2025Ottawa, ON, Canada
Enjoyed Most
A very nice hotel with a great location and view.
LeighMar 10, 2025Kennebunk, ME, USA
Enjoyed Most
It was a great stay.
Other Comments
Jacob is an excellent employee. Always willing to help and always with a smile on his face.
SusanFeb 27, 2025Merepoint, ME, USA
Enjoyed Most
Very nice accomodations that provide lovely views of Lake Champlain. The food at Lily May's was surprisingly good. We especially appreciated the complimentary beverage stations on each floor, although they weren't always fully stocked. The location is perfect for touring around downtown Burlington.
KristineFeb 21, 2025Astoria, NY, USA
Enjoyed Most
Went here to visit Burlington in the winter, great hotel, great location!
LeighFeb 10, 2025Westport, MA, USA
Enjoyed Most
We had a fantastic experience. The room and amenities were excellent and the lake view outstanding. Staff were friendly and helpful.
Other Comments
Location made it easy to walk to the places we wanted to go. We never used our car u til it was time to check out. The electric charging station was a convenient plus.
Paul VJan 29, 2025South Deerfield, MA, USA
Other Comments
Unfortunately, it seems that the Hilton Champlain has gone downhill since our visit in March of last year despite a number of supposed renovations that would make this hotel part of the Curio collection. During our stay last week, we were unable to regulate the temperature in the room which made it difficult to achieve a sound sleep. It seemed we were not the only ones with this problem as I overheard a woman complaining that they had an engineer come out to try and (unsuccessfully) remedy the problem. The woman was met with "I'm sorry you're unhappy with your room."
Aside from the climate control issues, we were especially disappointed by the quality of the pool facilities. For one, the entry pads were broken outside of both entry doors. We found out that the one door had (purposely?) been propped to allow entry. One of our friends stated that he did not notice the propped door and wound up going down to the front desk four times to have the keycards changed before another guest happened to see him and let him into the pool area. How the Hilton staff did not know that the entry pads did not work is beyond me... Unfortunately, it did not end there. A few short minutes later, we learned that they were out of clean pool towels. I ran down and the front desk called for one of the maids and promised they would be delivered shortly. Well, we waited over twenty minutes. During this time, more guests entered the pool area and also complained about the lack of towels. We overheard one guest say that he had also reached out to the front desk 45 minutes prior. Our friend wound up sending a text and the towels were finally delivered almost an hour after my initial request.
AdamJan 25, 2025Norwalk, CT, USA
Enjoyed Most
Location was great
Other Comments
The bathrooms are extremely small,and very dark the lighting is to dim. If your not carefull you would sit on the the toilet paper holder that how tight the bathroom was. Think they could have done better for a curious collection hotel
RoyJan 20, 2025Burrillville, RI, USA
Enjoyed Most
Very convenient to UVM and this helps with drop off to start the semester. Very clean and the staff are very nice. The dog walking area is also easy to access and out front.
JulieJan 14, 2025Southbury, CT, USA
Enjoyed Most
Perfect location and a lovely hotel
Helen AJan 08, 2025Topsfield, MA, USA
Enjoyed Most
Checkin was concerning as the agent was unable to find my booking originally. My hilton diamond benefits were not applied and I was given a room right in front of the elevator.
MaryDec 30, 2024New York, NY, USA
Enjoyed Most
Booking was easy! All staff very kind and professional! Quick check in! Loved room and items provided! Loved coffee station on our floor with water and sparkling water and ice bags! Parking was easy in and out! Location was great! Hotel was open and airy, very pretty!
Other Comments
Loved pool area and hot tub! Towels were provided! Coupon towards breakfast/ lunch items were a nice touch! We really felt we had everything we needed to enjoy our time there! Thank you!
ChristineDec 22, 2024Peterborough, ON, Canada
Enjoyed Most
All wonderful!! Very very comfortable bed!
Other Comments
Great shower
KellyDec 21, 2024Fairfield, CT, USA
Enjoyed Most
It was wonderful; a nice view of the lake!
RamonaDec 19, 2024Barton, VT, USA
Enjoyed Most
I upgraded to a superior lakefront view/top floor. It was a great value using the Travelzoo deal and a nominal upgrade fee.
JulianneDec 14, 2024Madison, NJ, USA
Enjoyed Most
The hotel is beautiful and location you can't beat. The ONLY problem with the hotel is at the front desk. I was charged for 2 nights 2 rooms when I only booked 1 room for the two nights. Not sure how the error happened as I have the confirmation of booking and payment. When I confronted front desk they saw it was an error but have not refunded the money and can't until 7 - 10 business days. That's a tough pill to swallow around the holiday season of gift giving.
Other Comments
The hotel is fantastic in the center of town! No need to drive anywhere. Beautiful winter market on the weekends. Location you can't beat the beds where outstanding as well.
StaceyDec 09, 2024Northvale, NJ, USA
Other Comments
They had construction going on and were working on our door lock for over two hours
MichaelDec 07, 2024Manchester, NH, USA
Enjoyed Most
Location
Other Comments
Room very dark, view of dumpster, refrigerator didn't work and no microwave. Staff unfriendly
RebeccaDec 02, 2024Chemung, NY, USA
Enjoyed Most
We went to family in the area. 9 of us in 3 rooms stayed at your hotel.
Other Comments
Breakfast in The cafe on Saturday morning of Thanksgiving weekend was not acceptable. Not enough staff to service the only eatery open. 2 staff members to take orders, make specialty coffees, ring register and actually cook speciality items is not enough. Other days were OK, but that day food and coffees were cold, trash piled up, wait time horrendous.
JayneDec 02, 2024Colchester, CT, USA
Enjoyed Most
It was a good experience but there were a few things about the room we did not care for.
Other Comments
There was not an extra pillow or blanket in the room. They did not have many toiletries in the bathroom. No shower cap, no body and or hand cream, they gave me two packets for makeup removal that was not replenished for the second day. They also gave us a room on the third floor which did not have such a great view of the lake. There were trees blocking the view. The hotel didn't seem so busy. I am sure that they could have given us a room on a higher floor. When we checked in the young woman that helped us was very sweet but she had a heavy accent and it was hard to understand what she was saying.
MicheleNov 23, 2024Baldwin, NY, USA
Enjoyed Most
Great location, staff were all friendly. The pool area and pool/hot tub could be cleaned much better. Both were dirty. Many of the elevators were not working during our stay either.
HannahNov 20, 2024Beacon, NY, USA
Enjoyed Most
Our first trip to Vermont and even though it wasn't peak foliage it was very beautiful over Lake Champlain and traveling to VT from Massachusetts. Location and service at hotel was great and our deal on Travelzoo was terrific. We paid extra to get a lake view room which I am glad we did and would do again. It was a nice touch being able to get decent coffee anytime on our floor with the little beverage area located on the floor. Breakfast choices were limited at the hotel but the quality seemed fine and the area of Lilly may's cafe was bright, comfortable and overlooked the lake. . However the hotel rooms themselves seem a little tired and could use some sprucing up. The colors in our room and hallway were very dark. Trim and doors were painted dark blue/black and were very chipped revealing white paint underneath. Housekeeping did a good job keeping the room clean and the king bed was fairly comfortable fortunately. We did however have a very enjoyable 2 days in the area.
Other Comments
Would like to see the hotel rooms and halls be brightened up. They were too dark and pain chipping on trim and doors was unappealing. We did like the two $10 vouchers we received upon arrival as well as the waived self parking fee that was part of our Travelzoo deal.
donnaNov 05, 2024Acton, MA, USA
Enjoyed Most
After a small miscommunication with my reservation that the front desk staff quickly resolved, I had a great 4-night stay at this hotel during peak foliage season. The hotel was sold out because of a large conference that was being held there, so I was lucky to get a room first of all, and the room rate was the icing on the cake. The location a block away from Lake Champlain was stellar, and I used a hotel bike to ride along the bike path on a gorgeous day. The close proximity to Church Street, College Street, and the city center’s shops and restaurants is another huge bonus. My room was clean and perfect for a solo traveler like myself, but it did show signs of wear and tear (chipped paint, etc.). I really appreciated the waived amenity fee and the free parking, and the housekeeping staff were amazing.
Other Comments
The beverage station on my floor never seemed to have working water taps, but I enjoyed the wide selection of teas and hot chocolate. The housekeeping staff replenished my room with two bottles of water every day, which kept me nice and hydrated. I would definitely return at a discounted rate and would also recommend this hotel to friends and family.
NatalieNov 01, 2024Roslindale, MA, USA
Enjoyed Most
Enjoyed our stay. If not for travelzoo price we probably would not have stayed there. Nice location but pricey for time spent in room.
Other Comments
location convenient, but restaurant, cafe and bar expensive
PatriciaOct 29, 2024Danvers, MA, USA
Enjoyed Most
Overall, very nice. Excellent location. Quiet room. Loved the beverage station.
Other Comments
Issue with parking garage and we got a ticket. Hotel promised to take care of it.
JolynnOct 25, 2024White River Junction, VT, USA
Enjoyed Most
Great location for exploring Burlington. The weather was amazing for mid October 75+ degrees every day. The hotel has free bikes for guest to borrow on a first come basis. The Burlington Greenway bike/walk trail is one block away from the hotel.
LynneOct 24, 2024Albany, NY, USA
Other Comments
Bathroom very tight. No hot water.
AllanOct 24, 2024Belchertown, MA, USA
Enjoyed Most
We enjoyed our stay.
Other Comments
The room was quite small and we missed having an in room coffee maker in the am.
thomasOct 24, 2024Worcester, MA, USA
Enjoyed Most
We had a lakeside room with a gorgeous view.
The location was perfect! Close to waterfront and downtown restaurants.
The room was spotless and very comfortable.
Very nice indoor pool also.
Highly recommend!
AnneOct 23, 2024Waterbury, CT, USA
Enjoyed Most
This was another excellent Travelzoo experience for us. There is nothing second-rate about your offers that we have taken advantage of. We had stayed at this hotel (under a different name) a number of years ago so were familiar with the location, which is absolutely perfect. We reserved a king lake view room but were upgraded upon check in. The view was stupendous. The room was clean and comfortable. Lots of pillows (a bonus for us). Front desk staff friendly and helpful (Savita was particularly gracious). Lobby area very spacious with comfortable seating. Hotel is located directly across the street from the waterfront park, walking paths, access to bike trail. Many nearby restaurants. A few sort of negative comments: if there's a "warning" on the website about the height of vehicles able to enter their garage, we missed it. Our pickup truck was a tad too high which involved a convoluted route to an alternative entrance which was apparently either under construction or blocked due to problems with lights indicating which lane to use to exit, so we couldn't enter the garage. When we did enter the garage, we parked in what was apparently an incorrect location and were given a ticket. HOWEVER, Savita took the ticket and said the hotel would take care of it.
The hotel features "beverage pantries" but appears to only provide coffee plus two unlabeled spigots that were ??water ?? seltzer. We didn't know and didn't try them. It was nice to have freshly brewed coffee available on the same floor however.
Despite at least two large groups attending meetings at the hotel, it was very quiet. We never heard voices outside our room, thundering footsteps from the room above (unlike a recent stay at a Sonesta in Massachusetts), nor any road noise from the main street directly in front of the hotel. It was a great stay!
GailOct 23, 2024Newport, NH, USA
Enjoyed Most
Good value for the deal we got. I wouldn’t want to pay the rack rate. Some interior surfaces and furnishings are on the cheap/tired side. Staff was nice and attentive.
BrendaOct 22, 2024Glen Rock, NJ, USA
Enjoyed Most
Perfect location, walking distance to Church Street where all the shops and restaurants are and bike trail, which was wonderful. Free bikes from the Hotel, which we really enjoyed. Also liked the kiosk on each floor which has complimentary coffee/tea/hot chocolate/still and sparkling water. Beds comfortable and we were able to put the heat way down at night, as we like it cool.
KarenOct 21, 2024Cumberland, RI, USA
Enjoyed Most
We enjoyed the hotel very much. The restaurant, Skiff had great food. Lilly May’s Cafe also had good food but we found the prices a bit high, especially for yogurt parfaits or fruit. The hotel is conveniently located with a gorgeous view of the lake and within walking distance to bars, restaurants and shops in town.
MaryOct 21, 2024New Rochelle, NY, USA
Enjoyed Most
The hotel was wonderful. Great ammenities! Restaurant was good. Burlington is a bit hilly but definitely worth the walk to Market Street! Can’t beat the lake view.
LisaOct 21, 2024Bronx County, NY, USA
Enjoyed Most
Location is great. Great deal from Travelzoo!
Other Comments
Could supply 2 ply tissue instead of cheap 1 ply. I know that sounds petty, but it’s supposed to be an upscale hotel & that’s not upscale! Front desk personnel were difficult to understand with accents.
KarenOct 19, 2024Voorheesville, NY, USA
Enjoyed Most
We had a three night stay. The Hilton is across the street from Lake Champlain--a great location! The view from our "Lakeview" room on the second floor was mostly blocked by many trees but the staff arranged for a move to a higher floor and a wonderful view of the lake. The hotel offered a swimming pool, gym, snack area plus a restaurant, and even an area to play corn hole area. It also offers valet service and\or a public parking garage attached to the hotel.
Other Comments
The Travelzoo deal paid fees for our parking in the garage and also have us a voucher for a discount at the snack area.
ThomasOct 18, 2024Huntingdon Valley, PA, USA
Enjoyed Most
quick getaway and wanted to explore Burlington
Other Comments
Parking situation is excellent
MollyOct 18, 2024Sunapee, NH, USA
Enjoyed Most
I would not stay there unless I had a lake view room like we did. It was phenomenal. Bad stuff: One elevator wasn't working so it took forever to get anywhere; Lily May's Cafe is pricey for what you get and the menu is too odd for someone who just wants a basic breakfast; the restaurant is too noisy, seating uncomfortable, and entrees way too expensive given you have to pay $10 a piece extra for sides. Good stuff: Staff were all round pleasant; coffee was good; easy enough to get to parking and Church Street; room was comfortable.
H KOct 18, 2024Rensselaer, NY, USA
Enjoyed Most
Friendly, comfortable, well designed , are some words to describe the hotel. The whole building was extremely clean, the coffee stations were a great touch. The hotel itself is in an excellent location, convenient and walkable to many activities and restaurants. We loved our stay and would definitely recommend it.
ChristineOct 17, 2024Weymouth, MA, USA
Enjoyed Most
Loved our room with a view.
Clean, comfotable with good amenities.
Other Comments
I loved the Travelzoo discount!
KelliOct 17, 2024La Grange, CA, USA
Enjoyed Most
Because we travel with our dog we always seem to get the room near the condenser/roof type unit. Humming noise all night.
Other Comments
I would like to return. I am hoping you have a lake facing room that is dog approved.
JonelleOct 15, 2024Ballston Spa, NY, USA
Enjoyed Most
Great location for the area. Walk to the waterfront, shopping and food.
DavidOct 13, 2024Lindenhurst, NY, USA
Other Comments
I wish I could claim Hilton points/status nights with a Travelzoo booking.
KathleenOct 09, 2024Medford, MA, USA
Enjoyed Most
Terrific location just above lake (with great views) and just below Church Street pedestrian mall. Easy walking to many great shops and restaurants. But this is Vermont so be prepared for some hills.
Other Comments
Front desk team were great.
JohnOct 08, 2024Glen Head, NY, USA
Enjoyed Most
Can’t beat the location but the layout of our room was bizarre and there was no place to hang a towel
Other Comments
The cafe is not great but Original Skiff is wonderful!
AmieOct 07, 2024Boston, MA, USA
Enjoyed Most
You can’t call a room a lakeview if if just faces the direction of the lake. I was first assigned a second floor room on the lake side, but because of trees outside, you can’t actually see the lake. When I complained, I was given a true lakeview room and was happy to pay the extra money for it.
GaryOct 03, 2024Piermont, NY, USA
Enjoyed Most
Nice location. Common areas and gathering spaces are nice. It seems like the redesign of the hotel was in the common areas and not the hotel rooms, which could benefit from an upgrade.
Other Comments
The check-in process was extremely difficult, the front desk agent could not find our reservation. She asked to see my confirmation, asked for the confirmation number multiple times, asked for the room rate. When checking out the next day, the same agent in charge did not allow the $10 voucher for breakfast/lunch. The agent said because we didn’t pay the resort fee, we are not allowed to use the voucher, even though I explained that the resort fee is waived. She said we have access to all the other amenities that the resort fee covers, except for the only one that we used which was for breakfast. She was very difficult to deal with. I have several upcoming reservations at this hotel and may consider cancelling if this is how Hotel Champlain treats guests traveling with TravelZoo reservations.
Of note, we have stayed at this hotel previously. My husband is a captain/pilot for United Airlines and the Hotel Champlain is where the crew stays in Burlington, VT. We had no issues previously, so it leads me to believe that the front desk staff are no trained on how to handle TravelZoo reservations.
Is there anything I can do in advance of my upcoming travel to avoid the same unsatisfactory customer service experience as I had this week?
CarlaOct 03, 2024Phoenixville, PA, USA
Enjoyed Most
Nice hotel. Very accommodating and pleasant.
BethSep 13, 2024Vero Beach, FL, USA
Enjoyed Most
I was supposed to receive a voucher for the restaurant but never did. I was originally charged for parking although it was supposed to be included.
Other Comments
Bathrooms are very small but room was otherwise fine.
Based on room availability for your selected dates, some rates have changed. We'll always show you the lowest rates available based on your check-in / check-out dates.
Why did the price change?
Why did the price change?
Based on room availability for your selected dates, some rates have changed. We'll always show you the lowest rates available based on your check-in / check-out dates.
Stay in a City View King or Two Queen Room for $109–$149 per night through June
Upgrade to a Lake View Room for +$25 per night
What you need to know:
Cancellations must be made prior to 3 p.m. local time, 24 hours before arrival. The hotel will charge guests for the first night (room and tax) for cancellations received after this time or no-shows.
Prices are based on up to 2 guests, including children, sharing a king room; and up to 4 guests, including children, sharing a two-queen room.
$109 / night
Why We Love This Deal
Stay in the heart of Burlington and save up to 65% on regular public rates. You'll score free self-parking and skip the nightly destination fee with this offer.
The newly rebranded Hotel Champlain (part of Hilton's Curio Collection) is an ideal home base. It boasts a prime location just steps from Lake Champlain. And it's walkable to the boutiques, restaurants and nightlife on Church Street.
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