$450—5-star Hawaii Fairmont

Hotel was gorgeous and spacious. The restaurants had limited menu items, but everything was tasty. Pool was extra large and beautiful. Grounds were beautifully landscaped and great location for sunset.

Besides the ambiance of the hotel the location and overall service, it’s the people that make the stay. Everyone we interacted with, even the maintenance crews, were friendly and concerned about you enjoying your stay. Service is excellent and the restaurants produce quality products. We will definitely return again.

Just too noisy with outside gardening

Generally very good. Hotel is very nice and the grounds are great.

One weakness is the lack of breakfast choices. Seems to be either an expensive buffet or takeout from the coffee stand. Most resorts offer a traditional breakfast as well with a decent view.

Very nice.

Biggest complaint was no umbrellas at the beach. Any covering from shade requires renting at fairly high cost.

This was our fifth time here. We love it! Only strikes against it was the elevator wasn’t working the last day and the only sit down breakfast now is an expensive buffet.

Staff, location of hotel, and the property itself were all great!

Loved it!

Spent the week with our son and grandkids. Perfect beach for children, and swimming with turtles. Great food at every restaurant.

It was a very very nice experience for the very first to Hilo, my 52nd Birthday, Thanksgiving getaway and most importantly a time to relax was 1000% granted

I look forward to another opportunity to relax and recharge.

It is very expensive to eat and drink here! But the service was very good. The Thanksgiving buffet was delicious and full of fresh seafood. We did enjoy it.

There was a power outage in our room for over 8 hours and we were not contacted to let us know. Finally I went to the desk and we were relocated but I feel like if I didn’t ask we would have sat in the dark all night! The Fairmont made it right, but we did lose food and time- the lack of communication was the issue.

Beautiful resort with great food and lots of amenities - lovely room, kind staff. Would recommend and return.

nice location, rooms are very clean but def. need updating, hot tub too small, restaurants not quite up to par for 5 star

The property is simply beautiful, especially at night. String lights, tiki torches and lovely Hawaiian music . We ate at all restaurants, and never had a bad meal.

NO DRESSERS TO PUT CLOTHES IN!! We had a nice room with our suitcases on LUGGAGE RACKS! Who designed this?? Also, very disappointed we had no refrigeration (yes, a drawer which was not refrigerator temp). Our room was very dated, but the linens, bed and bathrobes were wonderful.

Have often vacationed in this area as we had a condo nearby that we sold, and it was so wonderful to come back to the area and stay at the Fairmont Orchid. Beautiful resort, excellent staff and service.

All the staff we ever encountered were helpful, courteous and friendly!

great experience

staff was really nice

The staff wasn't as hospitable or welcoming as I thought they would be. My checkout experience wasn't as nice, and especially for a Fairmont I thought it would be better. I've been to several Fairmonts, and I probably won't come back to this one. I'd rather stay at Four Seasons or Mauna Lani, which both have nicer properties. I had an excursion booked through them on their property that they cancelled last minute, which I woke up very early for. Also, the "FREE" excursions or classes they offer aren't free. The seaside yoga at 7 am, that I signed up for, asked for tips. Everyone gave $10, and I felt obligated to. That's not acceptable. The beach wasn't great. It left something to be desired, and the snorkeling off of that beach was so cloudy and disappointing. I only went in the ocean once, and I love the ocean. Also, they couldn't have put me in a worse room. I was the last room closest to the cleaning lady supply closet, where I could hear them slamming things all hours. The view from my room wasn't really a view. I was very clearly next to a couple of trees bordering their utility building, which was loud. I thought for being an ALL Accor member and having been to several Fairmonts that MAYBE i'd get a complimentary upgrade (I know I got a deal through Travelzoo, but still). I also felt very lost on the property, and spent most of my time exploring Big Island instead. Lastly, I ate at Brown's, which is highly acclaimed. The issue wasn't the view or live music, which was spectacular, but the quality of the food. It was 6/10, and for the price it should at least be a 9/10. I liked that they incorporated traditional flavors, but the food wasn't as nice overall. I hope this makes it's way back to Fairmont Orchid so they can improve.

Really enjoyed the atmosphere that this property provides. Very laid back with a nice pool and access to the beach and ocean. Was looking for a stress free environment to relax and recharge...this was it.

Really think the drinks need to be a bit lower priced. Above average for Hawaii.

Magnificent landscaping and setting.on sunny Kohala coast. Very nice staff. Negatives are limited basic dining options and no bfast except $$$$$ buffet. Gorgeous pool but limited shade esp when windy and umbrellas have to stay down which was most of our stay. They need ala carte breakfast and much better grab and go options. Also they need a larger convenience store and “deli” that is open past five….no where to buy sundries or a can of soda or health and beauty items. What they do have, has very limited inventory and closes at 5! Competing hotels nearby like Marriott and Auberge Mani Launi have all of this.

The rooms are nice but what looks like a huge triple dresser actually has zero storage for clothes and is full of their “amenities”. Only drawer storage is in the night stand. This is ridiculous. A microwave would be nice esp since no basic dining options. Also, if they do a re-design they should include a dressing table with mirror OUTSIDE of bathroom. That way, someone could be dressing or drying hair without steam while someone else in the shower. Poor lighting in bathroom…spotlights not good….casts shadows on face….my husband had hard time shaving…same for makeup application. And finally, poor ventilation in bathroom and NO A/C vent.

Beautiful grounds and a nice room, although they were in the process of upgrading their rooms. A day before arriving, the Orchid called to say that our "king" room would not be available, so would move us to a "2 queen bed" room and compensate us with a free breakfast everyday. That was fine with us! Staff were all exceptionally friendly!

The grounds are beautiful and well maintained. The rooms and hallways were a bit outdated and could use a facelift, same with the spa. Time has had a toll on the brightness of the hotel. Staff were excellent. Good was great!! Overall very satisfied with our stay.

Lovely property, attentive staff

Rooms are under renovation and can be noisy during the day. This was unexpected

Drinks were exceptionally pricey. Food as well.

Beautiful property

Construction in our building that we were not told about until we arrived. Not enough path lighting at night….. Safety issue. No restaurant/bar in the main building during the day. Only lunch was out by the beach.

Staff was OUTSTANDING! Beds more comfy than my own. Food yummy. Setting great. Only down side is without a car food options run out quick. But I loved the ez peacefull nature of this are though so il take that trade. & locals were AL.so friendly & like a big fam..loved that energy too!

The staff at orchid fairmont took AMAZING care of me on what was a VERY personally special unique trip for me🙌🏽

Beautiful grounds, lovely staff.

Beautiful grounds, friendly staff, nice room. Food was a bit pricey but that’s Hawaii for you. Would have liked some complimentary coffee in the room.

no this time

no one informed us that it was under construdtion

Wonderful! Beautiful hotel! Can’t wait to come back next year!

This property is ideally located - you can't beat the location with its incredible views! The staff is great. The food is expensive and not the best quality.

Service and staff were excellent in every way. The grounds were beautiful as well as the pool. We did not enjoy our dinner at the Browns Beach House restaurant, however. That's why we rated the overall value as 4 star vs 5.

Great resort, lots of amenities for guests , everybody was extra friendly with the aloha spirit.

Staff was outstanding and very cordial. Property was well maintained and beautiful.

Hotel grounds and staff/service was excellent. The rooms badly need a refresh, for example, the TVs are not smart TVs and the decor is in need of some sprucing and updating.

The resort is beautiful, just slightly remote but with enough places close by for dinner or small items. The 5 nights we were there there was quiet as it was shoulder season. Live music in the lounge was nice and a large balcony off the room made morning coffee wonderful overlooking multiple waterfalls and koi ponds. The pool was really nice and snorkeling from the beach was very clear with lots to see.

Beautiful place. We can’t wait to go back.

Exceptional. Beach is the best for snorkeling and swimming. Very calm water.

Excellent service

It was a lovely trip. The room location was very nice and the food/drink credit allowed us to enjoy the restaurants on property. Very convenient and enjoyable!

The grounds of the hotel were beautiful, every staff member I interacted with was friendly & polite, the room was lovely.

Since we were there for 6 nights, it would have been nice to have one more option for dinner.

Many lovely small venues on the property. Some staff tried very hard.

Lack of restaurant choices for all meals. Lack of oversight of facilities, especially fitness center and housekeeping.

Hotel seems to be on the edge of decline. Not customer oriented, instead goal appears to be to make an extra dollar every way possible.

My husband and I went to Hawaii to celebrate our 9 year anniversary. We traveled all across the Big Island and for our last 2 days stayed at the Fairmont Orchid and were looking forward to relaxing and recharging on the tail end of our trip. The resort itself is beautiful and the food was good. You are about 20-30 mins away from doing anything that is not on the resort, so important to take that into account for travel activities. Regarding our rest and relaxation, unfortunately our room was located right next to where they were doing some construction (lots of drilling in the early morning and in the afternoon on both days we stayed at the resort) and they had large carts outside in the hallway. This was esp frustrating bc around 2pm, I had to vacate the pool area where there were a group of kids playing loudly in the pool. Totally fine for them to splash around, they are on vacation too, but when I go to my room to nap it should be quiet there - and it wasn't! When I mentioned it to the woman as I checked out at the front desk, she proceeded to tell me that construction was only happening on another floor, not my own so I shouldn't have heard it, and then said that someone should have told me about the construction when I checked in (they did not tell me). Then she said she would have to look into it since it wasn't supposed to happen on our floor. When I reiterated that it was happening on our floor and that I saw the carts in the hallway, she said sorry and nothing else while printing out my bill. Based on the quality of the hotel, I would have expected more of an apology. I would have settled for an acknowledgement that having drilling happening can be disruptive and oh gosh, you should have told us, we would have relocated your room. Maybe offering a credit or a water bottle or something but didn't receive anything. She didn't believe me when I first brought it up. Overall it was a disappointing experience, especially given how kind and happy she sounded speaking with the gentleman who checked out before me. I am not sure I would stay here again in the future, given how many wonderful places there are to stay in Kona.

Customer service goes a long way. Most of the people we interacted with at the Fairmont Orchid were lovely and so helpful. It's a shame that the end of our trip was made sour by someone who didn't attempt to address a poor experience.

Great resort. We would definitely stay there again.

The Fairmont Orchid was wonderful as always. We go every year and this was our time using a Travelzoo offer.

The Fairmont Orchid is in a beautiful location on the Kohala Coast. From check-in to check-out we had an amazing time. The staff and grounds were amazing. Our room was wonderful. We got the Oceanview King and it was exactly that. Great sunsets and a view of the koi pond with a waterfall. I would definitely book this deal again!

The beach is lovely with calm waters and snorkeling. There is a shoreline trail that you can explore going north and south. There is also a cool petroglyph trail nearby.

We visited to celebrate our 50th Anniversary. We were upgraded to a full size suite, which we greatly appreciated. All levels of staff were excellent.

It would be nice to have a ceiling fan in the bedroom. Resort needs a coffe shop/casual dining spot for breafast and lunch.

Fairmont Orchid never disappoints us. Sea turtles are always the highlight!

Amazing staff!! Hotel was pristine and beautiful. Amazing grounds and excellent restaurants. Would definitely stay here again.

We love this resort! It’s big enough but not too big like some of the huge resorts. Staff is always friendly and helpful. We’ve been here 6 times now - with the TravelZoo deal, it was an easy decision to book a week here.

Hotel is quiet and well maintained. Felt relaxed and away from the crowds. Bed was super comfortable!

Poor housekeeping kept this from being a place I would return to

It is an amazing resort. And the staff is very atte. As a family visiting, just wish they provided a microwave in the room.

Travelzoo offer was exactly as advertised. The property was beautiful and the service was great. Food on the property is overpriced, but hey, it’s Hawai’i! Would definitely go back.

Great resort. Wonderful location with private beach/lagoon. Staff, amenities, etc. was all great. Food at restaurants was good except for walk-in deli.

Beautiful location and friendly staff.

Beach umbrellas would be great as the sun is very intense with no shade.

This was our 3rd time back and won’t be our last.

Wonderful location, amenities and staff.