Wonderful experience. As you enter the lobby you are awash with the style and grace of a hotel that was built in 1924! Its been restored to like new condition. The piano player in the lobby is also a reminder that the early1920's were certainly the best of times in america!

My wife and I cannot wait to visit your hotel again!

We used travel zoo to book a room for 2 nights. It was wonderful. The hotel is beautiful and in a great location to walk everywhere. We loved the breakfast that came with the room and also bottle of wine and chocolates. What a great deal! The room was spacious and bed was super comfortable. Karin at the concierge was extremely helpful. We would go back again!

Great location and very friendly staff.

The staff at service is above the unusual. They are friendly, go out of their way to assist,and seem sincere on wanting their guests to have a great experience at the hotel. I highly recommend,

The FM.hoyel.is in a terrific location I. The center of historic Charleston. This is the second time I have brought bicycles in the month of January. Its a great time to go before lots of traffic descend on the city making biking difficult. Also January is the month the Visitors Center sells discounted tickets to see about a dozen old homes and museums for just $35. When each museum is typically $15-$20 this is fantastic savings. Parking is expensive in Charleston so using bikes is also a cost savings. We parked our car the day we arrived and didn't move it until we exited the city three days later.

We feel that we were given the "travelzoo room". Lowest floor by the stairwell. Very noisy. Toilet did not flush. Fridge was leaking. Smoke detector went off our last night in the early morning hours. Our view was of a brick wall. But great location and our first time out without kids so we really did not make a fuss about it.

Smoke detector went off our last night in the wee hours of the morning. Took us awhile to get it down and make it stop beeping. Very loud by the stairwell. Toilet did not flush all the way. Other than that it was great!

The staff is friendly. The room was very nice but the bathroom was very small. I wish that there was more affordable parking options. Parking was almost 1/5 of our total bill. This is a consideration for future visits. The breakfast buffet was quite extensive but the food was barely warm. Breakfast ordered off menu was hot and delicious.

Sylvia in the Swamp Fox restaurant was exceptional. She anticipated our every need. A true ray of sunshine.

Nice hotel, loved the lobby and old ambience feeling

We were very impressed with the hotel and staff. Our room was very comfortable and we had plenty of space. Our wine and truffles were excellent as was the buffet breakfast the following morning.

Sylvie waited on us in the Swamp Fox restaurant at breakfast and she was outstanding. She was very friendly and her service was excellent. She went above and beyond when she gave us a "to go" package of water and pastries for our road trip. We highly recommend the Francis Marion Hotel and the Swamp Fox restaurant!!

Bathroom is very small. Everything else was excellent. Very clean and staff was great as well.

The Swampfox restaurant is very nice. Breakfast was outstanding and the waitress (Sylvie) was the best I've ever had.

Staff was excellent. Some of the most courteous we have ever experienced.

The breakfast buffet and the shrimp and grits are excellent the Swamp Fox restaurant.

Thischarming hotel is in downtown Charleston. Perfect location for touring all the sites.

The hotel is centrally located so it is very convenient. It is very old. The lobby area is nice, however, the rooms are old and need refurbished. The bathrooms really need updated. There isn’t even a place to hang your towel. I question if the travelzoo deal gives you the worst rooms in the hotel. The breakfast was lovely , the wine and truffles delicious ; the spa credit useless to us so went unused. I would stay again only if I couldn’t find reservations elsewhere.

Great! Loved it.

The rooms and the hotel were quite nice. But the bathroom ruined the entire stay. It was so tiny and unusable that I had to stand in the hall area to dry off after a shower!! You couldn't sit on the toilet while the paper was on it's normal place. There was plenty of room that the bathroom could have been made better, but for whatever reason they left it the size of a closet. For that reason, I would never stay again.

This was our first visit and we will definitely be back for future visits! Both of us couples booked with TravelZoo and were thoroughly impressed with this fine establishment! Everything about our visit was fabulous! From the fantasitc staff, to the wonderfully delicious, amazing dinner, and the breakfast was phenomenal! With our stay was a tasty bottle of wine in each of our rooms and awesome truffles displayed beautifully on a plate. Box of chocolates on our beds was a sweet surprise. We must definitely return when it is a little warmer, but we really enjoyed our time together in Charleston, at The Francis Marion Hotel.

Would not have chosen this place except for Travelzoo deal. Glad I did

A wonderful old hotel in the heart of Charleston, walkable to everything with great restaurants and shopping close by. Staff in Swamp Fox restaurant go above and beyond. True southern hospitality!

We booked this trip to celebrate my wife's birthday. Charleston is one of her favorite places to visit because of the history and the food. We were able to experience both by booking the Francis Marion. It is by far our favorite hotel in Charleston and we have stayed in quite a few.

The hotel staff was exceptional for their service. Our room was all we expected and we had a great view of the city. The Swamp Fox Restaurant in the Francis Marion provided fantastic food and the included breakfast each day as part of the Travelzoo package was really a great benefit. Our server each morning was a French-Canadian waitress named Sylvie. We had her the last time we came and she remembered our names. Personal service like this is rare but always adds to the enjoyment of the experience.

Great location. Nice old hotel. Breakfast was a highlight. Ask to sit in Sylbie's section. She will light up your day with her French cheerfulness!

Friendly staff, location is great, very close to Charleston’s must see places, and tons of restaurants to eat. Consider valet parking instead of next door garage…very convenient and could be cheaper.

Have visited Charleston several times but this was our first visit to the Frances Marion. Beautiful hotel, excellent service by hotel staff, would definitely stay again. A special shout out to Sylvie in the Swamp Fox restaurant. She was delightful. Even packed us a little snack for the trip on the morning that we left!

We love the historic nature of this hotel. Staff is always outstanding. Breakfast buffet is very good.

Excellent experience. People were all helpful, cheerful and friendly and made the job look easy. Rooms were clean and comfortable; and spacious. (However, the bathroom was small, with little counterspace.) Swamp Fox restaurant food and service were very good. Very good supper, server Andrew is excellent. Breakfast buffet was sumptuous, Christina is also excellent. Special shoutout for Karen in Housekeeping who is VERY helpful and considerate. I want her every time. Front desk was courteous, helpful, cheerful and efficient, especially Julie. Will return, for sure.

Excellent. I would definitely recommend and stay here again.

As others have commented, the hotel rooms could use a bit of refresh - chipped paint, worn carpeting....but the ambiance, location and great staff made it a great stay.

Although the staff / service was good for the most part, the person on duty at check-in did not offer our vouchers and other amenities until asked, When asked, they had to check with a supervisor to find out what to do. At the restaurant, we ere told by the hostess that the vouchers were for the buffet. The buffet had a good selection and the excellent wait staff did offer to bring us coffee and juice.

It is in an excellent location. It does offer that old world charm and the staff is excellent. The parking is easy with the garage right next door. Valet parking is also available. Overall the room could use some freshening.

We met friends at hotel who we met while cruising. It was our first trip together since meeting on board. The hotel was a grand old hotel and the staff was exceptional from the desk to waitresses to bellmen Concierge help was excellent with their advice. We enjoyed our daily breakfast buffet as well as other meals. The afternoon cookies and infused water provided a treat after a day of sightseeing. It was a well maintained and clean hotel.

The Francis Marion Hotel clearly places a great emphasis on service. From the front desk to the valet to the bellman to restaurant servers to housekeepers; all are excellent. The hotel lobby and the rooms are beautiful. 4 stars for the room because the bathroom was tiny.

The breakfast buffet was very good, as was Dorothy our server.

Great location on King Street with convenient parking. Staff was courteous and very accommodating. The Southern breakfast buffet which was included was very good. The refreshed rooms were nice. Bathroom was small and not updated. Overall experience was very nice and pleasant.

Beautiful historic hotel in a great location. The staff is friendly and helpful. Also, enjoyed the restaurant. The she crab soup was better than the one at 82 Queen.

Get away for my birthday Lovely old hotel Nice experience.

Restaurant in the hotel was very nice. Since it was rainy, we never had to leave. Very relaxing. Great breakfast buffet with very attentive service from Miss Sylvie

Always love staying here!

Parking was very expensive. Always before parking provided by hotel.

Delightful getaway!

This was our first visit to Charleston. The hotel was lovely. Our room was comfortable. The location of the hotel was perfect for walking down King Street and doing a little window shopping. Our buffet breakfast each morning was delicious. The fruit was fresh and the coffee smooth. Our servers were very friendly and accommodating. It was a lovely weekend and we look forward to doing it again.

Absolutely amazing staff, the wine and chocolates were delicious and a special treat! The hotel is gorgeous, and the breakfast is top notch and plentiful. Highly recommend. This is our second stay, and we will be back if offered by travelzoo again.

Hotel is centrally located and everyone at the front desk was incredibly helpful! We loved the restaurant on sight and was taken great care of by Dorothy our server. I would highly recommend!

Excellent location in walking distance to everything we wanted to see in downtown Charleston. A Walgreens is conveniently located across the street and many dining options, bars, and shops are in very close proximity. Comfortable bed, quiet room, and nicely appointed hotel. Excellent service in hotel restaurant and bar and very good food.

Great staff and location

Excellent location and beautiful hotel

Loved the breakfast each morning and wine and truffle treats