Lovely hotel, huge room, clean and comfortable

inflexibility of restaurant manager in refusing o change Prosecco for house wine even though it was £10 cheaper

It was even better than last year (got one of the larger executive corner rooms). Food was excellent as before.

Wonderful hotel. Lovely food. Only downside restaurant service was far too slow

A lovely place in a god setting with plenty of parking. Very friendly & efficient staff who welcomed us warmly. Room was very clean & comfortable & there were lots of nice little touches that made it better. The bathroom was large with a smart mirror that it up but also demisted, the toilet roll was good quality & there was a heated towel rail with fluffy towels & nice toiletries. There was the usual drink making facilities with 2 bottles of water & an iron, ironing board & hairdryer as well as a safe. The bed was large & comfortable with nice pillows & linen & it was easy to adjust the temperature for our comfort. I also liked the console table which lifted up to reveal a mirror which was ideal to sit at for doing make up & there was a long dressing mirror. The restaurant was lovely with a varied & tasty menu & the staff were attentive. This was our second stay & we had a lovely time & will definitely return.

Great experience all round & we will be returning

Felt very relaxed, staff were amazing, good scrumptious food. Definitely go back thank you x

Food was pretty good, despite emptiness. Room was large and clean.

Quite a lot of confusion about bookings / miscomms - despite the place seemed so empty. This also meant a lack of atmosphere at dinner etc.. Treatment was lacklustre. Strange experience on my stay too - as there is not much to do in the hotel, the main option would be to walk around the grounds in a Manor hotel type setting. On a morning where the sun was out, I wanted to make some calls and walk around the hotel. The grounds for an estate like this, were a bit poorly kept, with no real path down to the lake, which seemed odd. But worst of all the hotel staff seemed to think it was suspicious that I was walking around the hotel!! I got confronted by duty manager while I was trying to be on a call. Then again near entrance by someone 'doing work' at the front. Both asking what I'mn doing etc! With so few people there, not only should that know I'm a guest, but also just very bizarre for an estate hotel, with grounds, to not want people to enjoy it.

Very comfortable rooms and loved the setting and the grounds. However it was a bit cold in the communal areas. There was a very nice looking fireplace in the lounge but no fire in it.

The deal included a three course meal but few choices came without added supplements, which was a bit of a shame. The standard of the meals was very good.

Excellent

We would have liked a quiet lounge area to sit for coffee perhaps? Masses of bedrooms but when hotel was busy with conferences etc. we would have appreciated a quiet area.

Wonderful stay at Oatlands Park. Really friendly and helpful staff. Lake view room was excellent. Evening meal was of a very high standard. Highly recommended.

Lovely room, comfy bed. Food was delicious. Staff very friendly

Very pleasant stay thanks

Excellent location, gardens & surroundings beautiful.

Most welcoming

Staff were excellent. Food a bit disappointing but nothing too bad.

Great room with extremely good quality food at dinner

Amazing hotel with lovely staff. The dinner was amazing and beds very comfortable.

Could be easily improved with real flowers and better music in restaurant like jazz/classical. Could do with a comfy library to sit in and read.

Very welcoming staff very polite and informative. Room excellent (chilly when we arrived) soon sorted very comfortable. Beautiful decor and furnishing throughout hotel. Breakfast great choice, hot and cold food.

Lovely hotel and food was excellent. The only disappointment was the fire alarm going off twice at 3.30am which didn't make for a fully restful experience.

Beautiful hotel, feel very light airy, fresh. It was very clean bedrroms and all around the hotel. We had some amazing body and facil treatments, amazing staff, kind, gentle and very professional

Overall the hotel is beautiful and make a really nice experience. I would just said that the gardens need a bit of work

Beautiful hotel, staff were exceptional, I would def return. Food amazing.

Staff were so helpful, a truly wonderful stay

Rooms were spacious and well appointed. Staff were very obliging.

Be aware that although a three course meal is included on the first night, most items were subject to a surcharge and further by a hefty service charge. Drinks are also very expensive!

Excellent hotel in nice grounds. Restaurant and reception staff brilliant! Food excellent! Would definitely recommend

Second visit and equally enjoyable. Booked 1 Executive room and an upgrade for the other to De Luxe to treat friends. Quite tricky to arrange add-ons via Reception, but it didn't detract from our stay.

Highly recommended due partly to housekeeping and maintenance doing such an amazing job. Evening meal was good and breakfast is superb.

This hotel is exceptionally beautiful,with superb grounds.When we arrived,we were told that we had been upgraded.The room was huge,with an enormous curved bay,and lovel furnishings,also lovely bathroom.The meal was excellent,breakfast too

Lovely stylish hotel set in beautiful grounds. Staff efficient, friendly and helpful. Rooms and bed comfortable.

We had a lovely stay at the Oatlands Park. The evening meal in the restaurant was exceptional.

Everything was fine at the hotel and we had no problems. The only criticism would be on the deal there is only two starters, mains and sweets that do not incur an extra charge (these are not small charges) so choice is very limited so this effected my value for money score.

My choice of mains on the deal for our evening meal were enjoyable however my wife's selection were of poor quality and as it is only a limited selection she did not have much choice over the meal.

Fabulous hotel nice surroundings with excellent staff and the food was extremely well presented and delicious .

A very comfortable stay. Beautiful food. Tea tray could be better- uht milk pots but I felt there could have been a jug of milk in the fridge, herbal tea, hot chocolate. At breakfast it was a wonderful experience but I would have far preferred a small personal cafetière of coffee than an instant machine made one I made myself. Also I was told I wouldn't get bathrobes as it was "first come first serve" which I think is a completely unacceptable response.

There were a few young girls on reception who could be trained better at handling complaints in a professional way, at times I felt like I was speaking to a 15 year old girl doing a weekend job. There were other members of staff who were exceptional like Hamesh at dinner and also the bar tender who I believe told me was from Volta? He was wonderful. The massage I had at the spa was very expensive and the girl barely actually massaged me, her touch was far too soft and there was lots of rubbing and chopping but not much massage. She didn't get out any of my knots, she barely touched my neck and shoulders and my head was uncomfortable on the bed.

Very pleasant stay in a historic building which is investing in making it more comfortable

Nice break good food

Was great. Couple of room issues but quickly sirted

Great staff and customer service

A very enjoyable couple of days

Superb hotel, classy interior and bedrooms, food was very nice, and reasonably priced. Most of all, the staff were very pleasant and helpful throughout.

Superb hotel with charming staff - everyone going ‘over and above’ to please their guests. A great find and will recommend and definitely return again.

Great hotel for anyone with mobility challenges as all public areas are on one level. Superb breakfast buffet. Hotel was spotlessly clean.

Superb service from an engaged team.

Great for anyone with mobility challenges

A wonderful hotel. Situated in Weybridge and as we were early strolled into town. You are able to walk around the grounds and river (just a shame about the wet weather). Room was lovely as was the food (for dinner and breakfast). Everyone we encountered were just lovely

Staff and service

Very impersonal hotel - more interested in business and conferences